Customer Success Pharmacy Operations (Pharmacy Tech)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 21h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-29). Last seen at its source just now.
We have tracked this listing since 29 Oct 2026 (4 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $81.5k–150k/yr
Middle 50% of 489 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 4d ago · last seen just now
The listing
Bask is seeking a Customer Success team member with a clinical or pharmacy background to support medication-related operations and ensure patients receive accurate, timely guidance. In this role, you’ll act as a critical bridge between patients, providers, and pharmacy partners; helping maintain clarity, compliance, and a seamless care experience.
This position is ideal for someone with medical training who enjoys problem-solving, clear communication, and working cross-functionally in a fast-moving telehealth environment.
What You’ll Do
- Serve as the primary point of contact for medication-related inquiries, including dose, strength, and administration instructions.
- Triage and assess questions to ensure accurate, compliant, and timely responses.
- Coordinate directly with prescribing provider groups and pharmacy partners to verify prescriptions and confirm appropriate dosing.
- Identify and resolve discrepancies between prescribed instructions and patient understanding.
- Escalate complex medication or safety concerns to licensed clinicians when appropriate.
- Partner cross-functionally with clinical, pharmacy, and operations teams to improve the overall patient experience.
- Monitor recurring issues and provide feedback to leadership to strengthen workflows and patient education materials.
Requirements
- 2–3 years of experience in pharmacy, clinical care, or a related medical field.
- Medical training required (Pharmacy Technician, RN, or similar background).
- Comfortable discussing medication dosing and administration details with clarity and confidence.
- Strong analytical thinker who can interpret engagement data and identify patterns.
- Excellent communicator who can balance empathy with operational precision.
- Thrives in a fast-paced startup environment.
- Believes no task is too small — and no challenge is too big.