IT Systems and Web Administrator

A US-based healthcare practice is seeking an IT and Web Systems Administrator to manage, maintain, and improve the technical infrastructure that keeps the organization running. This is a broad, hands-on role that spans IT systems administration, Zoho platform management, website development and maintenance, healthcare system support, AI tool administration, cybersecurity, and vendor management. The right candidate is technically versatile, highly organized, and comfortable working independently within a healthcare environment. Because this organization handles protected health information, HIPAA compliance and a strong security mindset are non-negotiable. Experience supporting US-based healthcare or medical practices is strongly preferred.

Responsibilities

Key Responsibilities

IT Systems Administration and Technical Support

• Manage, maintain, and troubleshoot company IT systems, software, email accounts, and technical infrastructure
• Maintain a secure, organized inventory of IT systems, administrator accounts, login credentials, software licenses, and vendor access
• Manage user permissions, multifactor authentication (MFA), account recovery, and system access controls
• Troubleshoot technical issues and coordinate with external vendors when necessary
• Maintain system documentation, technical procedures, account ownership records, and recovery instructions

Zoho Platform Administration

• Administer and maintain the organization's Zoho suite, including Zoho Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign, and other active Zoho applications
• Create, update, and troubleshoot digital forms, templates, workflows, automations, and integrations within Zoho
• Manage user accounts, permissions, configurations, and application settings
• Support staff with Zoho-related issues and identify opportunities to improve operational efficiency

Website Development and Maintenance

• Use HTML, CSS, and JavaScript to develop, customize, troubleshoot, and maintain the company website
• Update website layouts, styling, interactive features, and responsive designs for both desktop and mobile
• Troubleshoot website functionality, scripts, forms, embedded tools, and third-party integrations
• Customize website components and support chatbot integrations, online forms, and automated workflows
• Apply website security best practices and identify potential vulnerabilities
• Manage website hosting, domain settings, DNS, SSL certificates, and content management systems
• Support integrations with Zoho applications, CRM systems, online scheduling tools, and marketing automation platforms

AI Tools and Workflow Automation

• Administer and support the organization's approved AI tools and platforms, including ChatGPT, Claude, Microsoft Copilot, Google Gemini, and other AI-powered applications
• Identify opportunities to use AI to improve administrative efficiency, streamline workflows, assist with documentation, and automate repetitive tasks
• Help staff use AI tools effectively for approved business purposes, including content drafting, data organization, research, and process improvement
• Explore and support integrations between AI platforms, Zoho applications, website tools, chatbots, and other business systems
• Evaluate AI tools for functionality, security, privacy, reliability, and compatibility with existing systems
• Help establish and enforce company guidelines for responsible AI use, including protecting confidential and patient information
• Ensure AI tools are used in accordance with company policies and HIPAA requirements; protected health information (PHI) must never be entered into an AI platform unless specifically approved by the organization

Cybersecurity and Website Security

• Monitor and troubleshoot website issues, suspicious activity, potential cyberattacks, phishing attempts, and other security concerns
• Coordinate incident response, security remediation, backups, and recovery with appropriate technical specialists or vendors
• Maintain domain registration, DNS settings, hosting accounts, SSL certificates, and renewal records
• Protect company systems and confidential information through appropriate security controls and access management

RingCentral Administration

• Manage RingCentral user accounts, extensions, phone configurations, call routing, voicemail, and related communication settings
• Troubleshoot phone system issues and coordinate with RingCentral support when necessary
• Maintain accurate user assignments and access during staff onboarding and offboarding
• Monitor system functionality and resolve communication disruptions

Healthcare Systems, Insurance Portals, and Referral Platforms

• Provide technical support for eClinicalWorks (eCW) and other practice management systems
• Manage authorized user access and coordinate system configuration or troubleshooting with vendors
• Maintain access to insurance payer portals and assist with account administration, permissions, and login issues
• Support administrative access and troubleshooting for referral platforms including Lyra, ComPsych, Zocdoc, and Psychology Today
• Maintain and update practice profiles, scheduling information, and administrative access across all platforms
• Protect patient information and comply with all applicable HIPAA requirements and security procedures

Social Media and Online Presence

• Maintain the organization's social media accounts, login access, and account administration
• Coordinate approved social media updates and help maintain accurate business information across online platforms
• Monitor online reviews and notify the appropriate team members when responses or follow-up are needed
• Help maintain the practice's digital presence, including website content, provider listings, and online directories
• Ensure public responses never disclose protected patient information

Vendor Accounts and Subscription Management

• Maintain a centralized inventory of vendor accounts, service subscriptions, billing contacts, and renewal dates
• Organize and track vendor subscription records and receipts for technology providers
• Coordinate with vendors regarding account access, technical issues, service changes, and renewals

Requirements

• Hands-on IT administration: user accounts, permissions, MFA and access control
• HTML, CSS and JavaScript for maintaining a live website
• Hosting, domain, DNS and SSL certificate management
• Admin-level Zoho experience, or a similar cloud suite
• Solid HIPAA knowledge and a strong security mindset
• Excellent written and spoken English; organized and independent

Preferred Qualifications

• IT support for US healthcare practices (strongly preferred)
• eClinicalWorks (eCW) or another EHR; RingCentral or another cloud phone system
• Payer portals and referral platforms (Lyra, ComPsych, Zocdoc, Psychology Today)
• Administering AI tools and writing responsible-use guidelines

Tools & Software

• Zoho: Desk, Cliq, Workplace, Forms, Sheets, People, Campaigns, Sign
• Phones and healthcare: RingCentral, eClinicalWorks (eCW), payer portals, Lyra, ComPsych, Zocdoc, Psychology Today
• AI: ChatGPT, Claude, Microsoft Copilot, Google Gemini
• Web: HTML, CSS, JavaScript, CMS, hosting, DNS, SSL

What Makes You a Great Fit

• Versatile: a form script, an MFA reset or a DNS record, all in a day.
• Security first: patient information is untouchable.
• Organized: inventories and renewals stay current without reminders.
• Independent and clear: you solve problems and explain them in plain language.

Benefits

What We Offer

• Up to $10/hour
• 100% remote work
• Full-time role

We hire for the long haul, so a steady track record of staying and growing always moves you up our list.

To apply: Ensure your LinkedIn profile and resume are up-to-date and comprehensive (submit a comprehensive resume in English, PDF format), and complete the assessment in this link:

https://assessment.aptiveindex.com/s/6h4RXH8pbzae