Customer Service Specialist (Facebook Community Manager)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked just now — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-11-03). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,125–2,000/mo
Middle 50% of 16 listings that do state pay — Content & Media · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen just now · last seen just now
The listing
Job Title: Remote Customer Service Representative (with Facebook Community Management)
Job Type: Full-Time | Independent Contractor
Schedule: 6 days/week, 9AM-6PM PST
About the Role:
A friendly, detail-oriented Customer Service Representative is needed to support a growing U.S.-based import and trading company that sells consumer products online. This role focuses on responding to customer inquiries, managing subscriptions and customer accounts, and maintaining an active, positive Facebook community for the brand.
The ideal candidate is service-minded and organized, and communicates clearly and warmly in writing. They should be able to resolve customer concerns quickly and accurately, keep account records clean, and engage the brand’s Facebook community in a way that builds trust and loyalty.
Key Responsibilities:
Customer Support (Email, Chat & Messages)
- Respond to customer emails, social media chats, and direct messages promptly and professionally
- Answer questions about products, orders, shipping, and returns
- Handle complaints and escalations with empathy, and find a resolution
- Maintain fast response times and a consistent brand voice across channels
Subscription & Customer Account Management
- Process subscription requests, including sign-ups, pauses, skips, changes, and cancellations
- Update customer account details such as addresses, payment issues, and order changes
- Process refunds, replacements, and billing adjustments accurately
- Keep customer records organized and up to date
Facebook Community Management
- Monitor and respond to comments, posts, and messages in the brand’s Facebook community
- Encourage member engagement and keep discussions positive and on-brand
- Moderate the community by removing spam and handling negative comments professionally
- Share recurring customer feedback and questions with the team
Reporting & Process Support
- Track common customer issues, inquiries, and trends
- Flag recurring problems with products, orders, or shipping to the team
- Help improve support templates, FAQs, and internal processes
Qualifications & Ideal Traits:
Must-Have
- Previous experience in customer service or customer support, preferably for an e-commerce or online brand
- Experience managing customer accounts, orders, or subscriptions
- Experience managing or moderating a Facebook group or online community
- Excellent written English communication skills
- Strong attention to detail and organization
- Ability to work independently and manage multiple conversations at once
- Availability to work full-time, 6 days a week
Preferred
- Experience with e-commerce, subscription, or product-based brands
- Familiarity with helpdesk or subscription tools such as Shopify, Recharge, Gorgias, or Zendesk
- Comfort using Meta Business Suite
Working Environment:
- Fully remote role
- Fast-paced e-commerce environment
- Direct impact on customer satisfaction and brand loyalty
- High level of autonomy and ownership
- Collaborative support for a growing product brand
- Potential for long-term growth as the business expands