Consumer Support Representative
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 1d ago
The date the source published, not the day we noticed it (2026-11-05). Last seen at its source 4h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Serbia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $86.6k–136.0k/yr
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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BambooHR employer's own board first seen 17h ago · last seen 4h ago
The listing
CCBill is an online payment services provider used by more than 30,000 websites globally that supports the needs of both new and established businesses in the ecommerce and online space. Typical projects on the CCBill side include integration with new processors, improving reporting, and enhancement of systems that can handle high volume transactions with high availability over 3 satellites in Phoenix, Ashburn and the Netherlands. You will have the opportunity to work on both existing and new products and features.
The Consumer Support Representative is responsible for fielding incoming ticket communications with customers who process payments through one of CCBill’s merchant websites. Consumer Support Representatives will communicate directly with customers, and be responsible for resolving their questions and problems.
The ideal candidate should be tech-savvy and be able to demonstrate an ability to multi-task while resolving customer service issues.
Location: Belgrade, Novi Sad, or Remote in Serbia
Working hours: Night shift, 40 h/week, including working over the weekend.
Key Job Responsibilities:
- Responsible for resolving incoming phone call, email, and chat communication.
- Ensures all customer issues are addressed and resolved to completion.
- Responsible for researching and resolving credit card billing inquiries.
- Provide web browser assistance and troubleshooting for a wide variety of browser compatibility issues.
- Initiates customer escalations to internal teams and CCBill merchants to ensure customer needs are met.
- Properly notating customer interactions and issues in the Admin to ensure proper follow up.
Key Skills and Qualifications:
- Excellent English language skills, both verbal and written.
- High school degree or equivalent education.
- Ability to be self-motivated and exhibit a high degree of professionalism.
- Ability to quickly identify and troubleshoot customer issue appropriately.
- General knowledge of basic internet technologies.
- Intermediate proficiencies with current web browsers, Microsoft Word, and Excel.
- Ability to retain and reapply information learned during day to day interactions with supervisors and Management.
- Ability to effectively operate independently without the need of constant supervision.
- Demonstrated ability to handle all sorts of customer interactions.
What we offer:
In addition, we offer 600e net salary package and great benefits that include:
- 25 days PTO/year
- 5 days of fully paid sick leave
- Food allowance 5 euro/working day
- Private health insurance
- Work from the office/hybrid/remote
- Soft drinks, tea, coffee and fruit at the office
- Introductory training
- Highly talented, professional and friendly team
This is an exciting opportunity to work with a highly innovative and creative team, in a great working environment.