Xsolla
via Lever
Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 17h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 25d ago
The date the source published, not the day we noticed it (2026-08-21). Last seen at its source 2h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Russia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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lever employer's own board first seen 24d ago · last seen 2h ago
The listing
Key Responsibilities
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Build and nurture strategic relationships with a portfolio of major clients to ensure satisfaction, retention, and growth.
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Understand customer goals and business needs through in-depth discovery and regular communication, ensuring our solutions align with their objectives.
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Propose new products, features, and solutions to drive customer value and support their ongoing success.
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Act as the voice of the customer internally, liaising with product, sales, and support teams to ensure timely and accurate delivery of customer requests.
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Own the execution of customer deliverables, ensuring internal stakeholders are aligned and accountable.
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Resolve issues and manage escalations with professionalism, protecting the integrity of the relationship.
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Conduct regular Business Reviews to assess customer health, review progress toward objectives, and gather actionable feedback.
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Identify and support upsell and expansion opportunities, contributing to revenue growth through long-term relationship development.
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Track and analyze customer success metrics to generate actionable insights and report on customer performance at a senior level.
Qualifications
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Proven 1-2 years of experience in Customer Success, Account Management, or related client-facing roles
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Strong ability to build relationships and influence stakeholders at all levels, both externally and internally.
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Excellent communication, presentation, and problem-solving skills.
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English speaking skills – Proficiency / Advanced; must be able to communicate clearly and professionally with global clients and internal teams.
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Comfortable working cross-functionally with product, engineering, and sales teams.
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Data-driven mindset with experience in analyzing metrics and translating them into business outcomes.
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Proactive, detail-oriented, and highly organized with a strong sense of ownership and accountability.
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Experience in industry, e.g., gaming, SaaS, fintech is a plus.
Why Join Us
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Opportunity to work with top-tier clients and make a measurable impact.
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A dynamic, collaborative team culture that values innovation and initiative.
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Continuous learning and growth opportunities within a global organization.