Technical Account Manager - Strategic
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 325d ago
The date the source published, not the day we noticed it (2025-12-12). Last seen at its source 1h ago.
We have tracked this listing since 26 Aug 2026 (67 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Remote - Islamabad & Lahore
That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.
Who may apply?
Pakistan
The listing is tagged as above, but its own description restricts the role to United States. We show both rather than picking one. Read the ad before applying.
What the ad says
…US-based US-based roles, depending on your role and primary work location, Mo…
Pay not stated
Similar roles pay A$1,888–2,550/mo
Middle 50% of 28 listings that do state pay — Sales & Marketing · all levels · APAC · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 67d ago · last seen 1h ago
- location not stated
The listing
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.
Visit gomotive.com to learn more.
Who We Are:
Motive builds technology using the latest advancements in AI and computer vision to improve the safety and efficiency of businesses with vehicles. Over one million drivers and 100,000 companies across every industry trust Motive’s integrated platform to power their operations, prevent accidents and reduce costs.
At Motive, we see our hard work rewarded in tangible ways every day, and we believe that intelligence is most powerful when paired with humility. We’re motivated by the opportunity to save lives on the road while impacting and improving every facet of multiple trillion-dollar industries that keep our physical economy moving. Motive is proud to be a Forbes Cloud 100 company, Forbes Best Startup Employer 2020, and an Inc Magazine Best Place to Work.
About the Role:
Motive is seeking an experienced Technical Account Manager (TAM) to join our Global Technical Support organization, providing white-glove service and strategic technical leadership to our premier customers. In this role, you will bridge the gap between relationship management and high-level problem solving, proactively auditing account health while mentoring Technical Support Engineers within your segment.
You will serve as a strategic partner to your customers, overseeing environment health through feature consultations, expedited escalations, and tailored training recommendations. With a relentless focus on root-cause analysis, you excel at resolving obscure technical challenges and translating those findings into actionable insights. By championing the customer’s voice across Support, Product, and Engineering, you will directly influence technical requirements and drive process improvements that redefine the customer experience.
What You’ll Do:
- Account Ownership: Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts. Build and maintain proactive partnerships with technical contacts at assigned accounts. Create, maintain, and improve account-specific technical documentation.
- Strategic Oversight: Maintain a macro-level understanding of account business needs and support activities.
- Performance Standards: Exceed benchmarks for response quality, timeliness, and customer satisfaction.
- Proactive Programs: Operate and drive account health campaigns for your portfolio of customers.
- Relationship Management: Build internal and external relationships to resolve technical issues across all organizational levels.
- Technical Problem Solving: Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
- Root Cause Analysis: Use data tools to trace inconsistencies and bugs, reporting findings to senior technical teams.
- Case Management: Own end-to-end resolution of escalated cases to ensure a premium customer experience.
- Issue Lifecycle Management: Own the troubleshooting, identification, and resolution process for all assigned customer issues.
- Release Readiness: Monitor upcoming product releases to ensure seamless transitions for customers. Advocate for customers in Motive beta programs.
- Query Development: Create SQL-based queries to identify and address emerging technical issues.
- On-Call Support: Participate in rotations and provide off-hours assistance for upgrades and change management.
What We’re Looking For:
Professional Experience & Performance
- 1 to 2 years of experience in Technical Support with a demonstrated history as an exceptional performer with a proactive "above and beyond" mindset.
Education & Availability
- Background: Bachelors degree in Computer Science or Engineering preferred, or equivalent practical experience.
- Flexibility: Willingness to participate in an on-call rotation and work outside standard hours to facilitate customer upgrades.
Communication & Collaboration
- Full professional fluency in spoken and written English.
- Exceptional communication skills across all mediums (written, live chat, video conference, and in-person).
- Ability to provide concise, high-impact updates to stakeholders and senior engineering teams during escalations.
- A collaborative partner capable of working effectively in a professional, cross-functional environment.
Technical Expertise
- Advanced analytical skills to trace complex issues across hardware, APIs, and databases, using tools like SQL and log parsing to identify root causes and implement scalable, proactive solutions.
- Systems & Infrastructure: Experience managing hardware fault analysis, firmware upgrades, and change management practices.
- Deep familiarity with Motive’s product suite, specifically focusing on Compliance, Asset, and Safety.
- Integrations: Familiarity with third-party systems, including Transportation Management (TMS) or similar platforms.
- API Proficiency: Strong understanding of API-based troubleshooting (advanced expertise is a significant plus).
- Domain Knowledge (Desirable): Familiarity with telematics and fleet management solutions, specifically focusing on Compliance, Asset, and Safety.
Strategic Problem Solving
- Ability to identify technical trends and implement solutions that prevent field failures.
- Experience evaluating bespoke, highly complex custom configurations and their impact on user workflows.
- Strong analytical skills with the ability to manage critical escalations in high-pressure environments.
Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.
Please review our Candidate Privacy Notice here.
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations. It is Motive's policy to require that employees be authorized to receive access to Motive products and technology.
Regarding US-based roles, depending on your role and primary work location, Motive Technologies, Inc. (“Employer”) discloses candidates may be required to execute a non-compete covenant with the Employer. This requirement does not apply to lawyers, interns, or employees working in CA, MN, MT, ND, OK, or where otherwise prohibited by law.
Non-compete covenant terms in all other jurisdictions will be subject to the applicable statutory requirements, including but not limited to, procedures, industry related prohibitions, or salary and compensation thresholds.
All job postings are for existing vacancies. Please note; some interviews or new-hire training sessions may be held in person at one of our global offices.