Customer Support Specialist – AI Assisted
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 48d ago
The date the source published, not the day we noticed it (2026-07-28). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa, Chile, Morocco, Philippines, Peru, Argentina, Ethiopia, Panama, Mexico
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,400/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 3h ago
The listing
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Job Title: Customer Support Specialist – AI Assisted
Location: Remote
Time Zone: EST (Working Hours: 8:00 AM – 4:00 PM EST)
Role Overview
We are seeking a Customer Support Specialist to deliver high-quality customer support using AI-assisted tools to improve response time, accuracy, and customer satisfaction. This role supports customers through digital channels and leverages AI to streamline workflows while maintaining a human, customer-first approach.
Key Responsibilities
Provide timely and professional customer support via email, chat, and ticketing systems
Use AI-assisted tools to draft, summarize, and optimize customer responses
Resolve order, product, and account-related inquiries efficiently
Escalate complex issues and collaborate with internal teams as needed
Maintain accurate support records and ticket documentation
Follow support workflows, SLAs, and quality standards
Contribute to improving AI prompts, macros, and support processes
Required Qualifications
Hands-on experience in customer support or customer service roles
Experience using AI tools to assist with customer communication or workflow efficiency
Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
Strong written communication skills and attention to detail
Ability to work fixed hours aligned to EST (8:00 AM – 4:00 PM)
Preferred Qualifications
Experience supporting e-commerce or digital-first businesses
Familiarity with ticketing systems and support KPIs
Experience contributing to knowledge bases or help centers
Tools & Technology
Support Platforms: Zendesk, Gorgias, Freshdesk, or similar
AI Tools: ChatGPT, AI-powered macros, or similar
Collaboration: Slack, Zoom, Google Workspace
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