Customer Service Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 66d ago
The date the source published, not the day we noticed it (2026-08-28). Last seen at its source 5h ago.
We have tracked this listing since 3 Sep 2026 (60 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa, Morocco, Egypt, Colombia, Chile, Peru, Philippines, Argentina, Panama, Mexico
The description states no restriction of its own. This is the source's own tag.
Pay
$800–1,800/mo
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 60d ago · last seen 5h ago
The listing
Join Hire Hangar and work with fast-growing global companies while building a long-term career.
Customer Service Specialist
Full-Time · Remote (U.S. Eastern Time Hours)
About the Role
In this role, you'll be the guest's point of contact during your assigned hours for a portfolio of 108+ short-term vacation rental cabins in the Smoky Mountains. We provide guests with round-the-clock, 24-hour support, and this role covers the hours our local, on-site team is off — primarily evenings. It's a weekend-driven business that runs 365 days a year. Your ability to stay calm under pressure, solve problems independently, and coordinate with local vendors will be essential to keeping guests happy and the daytime team set up for a smooth handoff.
What You'll Do
Monitor and respond to guest messages across text, email, and platform messaging (Airbnb, VRBO, or similar) during assigned hours
Answer guest calls and resolve common questions using a detailed property knowledge base — cabin-specific details, check-in procedures, amenity instructions, local info
Coordinate after-hours maintenance: identify the issue, contact the right local vendor, and keep the guest updated until it's resolved
Escalate to the owner or daytime team when needed, with a clear summary and steps already taken
Log all interactions and maintenance requests for a clean handoff to the daytime team
What You Bring
Prior guest communications, customer service, or hospitality experience
Excellent written and spoken English — guest interactions directly affect reviews and rebooking
Genuinely reliable during assigned hours — real availability, not approximate
Calm, proactive problem-solver under pressure — handling an upset guest at 11pm is part of the job
Comfortable working from a knowledge base without constant escalation
Bonus: prior short-term rental/Airbnb/VRBO experience, familiarity with Guesty, Hostaway, or similar PMS, or listing optimization experience
Schedule 40 hours/week, weekend coverage non-negotiable. Covers the three days/week the current local team member is off, primarily evening hours Eastern. Two consecutive days off per week, scheduled.
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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