Customer Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 22h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 100d ago
The date the source published, not the day we noticed it (2026-06-06). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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ashby employer's own board first seen 11d ago · last seen 3h ago
The listing
Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs.
Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals.
Role Overview
We are seeking a Customer Support Specialist (Mandarin Speaker) to deliver responsive and professional support to clients across global markets. This role will primarily support Chinese-speaking clients during UK coverage hours and requires availability to work evening shifts.
Responsibilities
• Respond to client queries across live chat, email, and phone promptly and professionally.
• Provide support to Chinese-speaking clients across UK and Canada coverage hours.
• Deliver high-quality support during evening shift operations, ensuring service-level agreements and response-time targets are met.
• Support clients through account opening, verification, funding, and withdrawal processes.
• Help clients navigate MT4, MT5, and the MultiBank-Plus platform.
• Escalate complex or sensitive cases to the relevant internal team and follow through to resolution.
• Keep accurate records of client interactions and contribute to knowledge-base improvements.
• Follow all compliance, KYC, and data-protection requirements.
Requirements
• Strong written and verbal communication skills.
• Fluency in Mandarin and English, both written and spoken. Cantonese is an advantage.
• A client-first attitude with patience, professionalism, and the ability to remain calm under pressure.
• Comfortable supporting clients across live chat, email, and phone.
• Eligibility to work remotely from the relevant location.
Preferred Qualifications
• Experience in customer support within Forex, fintech, brokerage, online trading, or financial services.
• Familiarity with MT4, MT5, CRM systems, and ticketing platforms.
• Experience supporting Chinese-speaking clients in a regulated financial services environment.
Why Join Us?
Work with one of the world’s leading financial derivatives institutions.
Competitive salary plus performance-based incentives.
Access to a dynamic, international, and fast-growing environment.
Strong opportunities for career progression within a global financial group.
Be part of a business committed to innovation, excellence, and long-term growth.
Become part of our international community at MultiBank Group, dedicated to excellence, innovation, and shaping the future of finance.
MultiBank Group is an equal opportunity employer. We welcome applications from candidates of all backgrounds and do not discriminate on the basis of nationality, gender, age, religion, or disability.