VirtuHire
via Workable
Client Account Manager, Programmatic Media
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 19d ago
The date the source published, not the day we noticed it (2026-08-27). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $75.1k–140k/yr
Middle 50% of 42 listings that do state pay — Sales & Marketing · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 10d ago · last seen 1h ago
The listing
Location: South Africa – Remote
Hours: 14:00–23:00 SAST, Monday–Friday, aligned with U.S. Eastern business hours
Employment: Permanent, Full-Time
Requirements
Key Responsibilities
- Own routine client and agency communication relating to active campaigns, reporting, launches, and delivery questions.
- Manage account calendars, reporting schedules, status calls, open items, and internal follow-through.
- Triage client questions and coordinate with Programmatic Operations, Data, and Dashboard teams where technical input is required.
- Translate technical campaign and data explanations into clear, concise, client-ready communication.
- Coordinate creative assets, tags, geographic requirements, timelines, and other launch dependencies.
- Walk clients through reporting and dashboard outputs and identify potential issues.
- Escalate delivery, relationship, and scope risks proactively.
- Maintain accurate account documentation and ensure commitments are recorded and followed through.
Must-Have Requirements
- 3+ years of experience in digital media, advertising, agency account management, client success, or a closely related environment.
- Ideally 4–6+ years of experience for independent client ownership.
- Exceptional written and spoken English.
- Proven ability to lead agency or brand calls independently and professionally.
- Strong project management, organisation, and follow-through skills.
- Ability to manage multiple accounts, priorities, and recurring deadlines.
- Good understanding of digital/programmatic media and campaign concepts.
- Strong judgment regarding when to resolve an issue independently and when to escalate.
- Strong Excel and Google Sheets skills.
Preferred Experience
- Programmatic campaign or DSP experience.
- Agency-side or white-label/reseller experience.
- Experience with media reporting or ad-tech clients.
- Familiarity with platforms such as DV360, Basis, Simpli.fi, Amazon DSP, Meta, or YouTube.
Success in the Role
- Clients receive fast, clear communication without needing to chase updates.
- Reporting and recurring deliverables are consistently delivered on time.
- Client requests are accurately triaged and communicated to technical teams.
- Risks and missing information are identified before they affect delivery.
- The technical delivery team can focus on execution without unnecessary client-management interruptions.
Important: This is a client-facing delivery role. It does not own sales, pricing, proposals, contract negotiations, renewals, upselling, or final media strategy.