VirtuHire
via Workable
Player Operations Specialist
Posted 433 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 433d ago
The date the source published, not the day we noticed it (2025-07-09). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay £74k–98.8k/yr
Middle 50% of 12 listings that do state pay — Operations · all levels · EMEA · GBP/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 1h ago
The listing
About the Role
Are you passionate about delivering exceptional customer experiences and seeing your actions bring about meaningful impact? We’re seeking a dynamic Player Operations Specialist to join our Customer Support and Payments team. As one of the first Player Operations Specialists, you’ll help architect unforgettable user journeys, craft innovative support strategies, and set the gold standard for customer care—even as our platform scales at breakneck speed.
What You’ll Be Doing
- Strategic Input:
- Contribute to the evolution of customer support operations.
- Help shape the future strategy for our customer support and payments function as we scale globally.
- Identify emerging trends and recommend innovative solutions.
- Operations Management:
- Oversee daily customer support activities to ensure timely and effective resolution of user inquiries and issues.
- Implement and refine support processes and strategies to improve customer satisfaction and operational efficiency.
- Implement customer facing FAQ’s to empower users to be self-serve.
- Establish best practices for handling sensitive cases, including compliance-related issues.
- Fraud Prevention & Risk Mitigation:
- Monitor and analyze transaction data to proactively mitigate risks and respond to potential fraudulent activities.
- Collaboration & Cross-Functional Partnership:
- Work closely with internal teams (e.g., Payments, Product, Compliance) to align support initiatives with overall business goals.
- Ensure seamless communication across departments to address and resolve customer pain points.
Requirements
What You’ll Need
- Experience: Proven track record in a customer support role, preferably within high-growth tech, crypto, or gaming environments.
- Technical & Operational Expertise: Familiarity with the dynamics of online customer support in a fast-paced, digital environment.
- Strong Communication Skills: Excellent verbal and written communication skills, with a strong customer-centric mindset.
- Adaptability: Ability to thrive in a dynamic startup environment and manage multiple priorities simultaneously.
Bonus Points For
- Experience in the crypto or gaming industries.
- Familiarity with customer support automation tools.
- Multilingual abilities and a global mindset.
- Demonstrated experience in remote team management and leveraging modern collaboration tools.
- Background in risk management, payments and compliance within customer service functions.
Benefits
Why Join Us?
You’ll have the unique opportunity to shape the future of crypto gaming, working with a team of innovators who are driven to push boundaries. This isn’t just another job; it’s a chance to make an impact on a global stage. If you're ready to lead, innovate, and inspire, we want to hear from you.
If you’re ready to drive excellence in customer support and help transform the online gaming landscape, we’d love to hear from you!