German Customer Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 180d ago
The date the source published, not the day we noticed it (2026-05-06). Last seen at its source 2h ago.
We have tracked this listing since 4 Sep 2026 (59 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Portugal
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 59d ago · last seen 2h ago
The listing
Support customers throughout their online order journey, handling inquiries related to deliveries, payments, returns, and account issues while ensuring a high level of service and data security.
Key Responsibilities
- Manage customer interactions via phone, email, and chat
- Handle orders, refunds, shipping issues, and payment queries
- Liaise with internal teams, couriers, and partners
- Resolve complex cases and escalate when needed
- Maintain high customer satisfaction and meet KPIs
Requirements
- Fluent German + strong English (C1)
- Strong communication and problem-solving skills
- Detail-oriented and able to work under pressure
- Team player with a proactive mindset
- Flexibility for shift work
Working Hours
- 40h/week, rotational shifts
- Monday–Sunday, 07:00–24:00
Benefits
- Without accommodation: ~€1,523
- With accommodation: ~€1,200 + housing
- Meal allowance (€7/day)
- Performance bonus up to €150
- Health insurance from day one
- Paid holidays + bonuses
Training
- 15–20 days (Mon–Fri, 09:00–18:00, in English)
Contract
- Fixed-term (~12 months), with potential to become permanent