Italian Customer Care Agent | E-Commerce
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 355d ago
The date the source published, not the day we noticed it (2025-09-25). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Greece
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen just now
The listing
On behalf of our client, a leading e-commerce platform offering a wide range of products in categories, we are looking for an Italian Customer Care Agent to join their dynamic team.
As an Italian Customer Care Agent, you will be the primary point of contact for our client’s Italian-speaking customers, providing support and assistance via email, chat and phone. Your goal will be to ensure customer satisfaction by handling inquiries, resolving issues, and maintaining a positive brand image.
Key Responsibilities:
- Respond to customer inquiries via email, chat, and phone in a timely and professional manner.
- Provide accurate information about our products, services, and policies.
- Resolve customer complaints and issues efficiently, escalating to the appropriate team when necessary.
- Process orders, returns, and exchanges according to company guidelines.
- Maintain accurate customer records and handle sensitive data with confidentiality.
Requirements
- Native or fluent in Italian.
- Advanced in English.
- Previous experience in customer service is a plus.
- Strong problem-solving skills.
- High level of empathy, patience, and a customer-first attitude.
- Flexibility to work shifts, including evenings & weekends.
Benefits
- Competitive salary and benefits package.
- Performance bonus.
- Flexible working hours and the option for remote work all over Greece.
- Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates.
- Private medical insurance.