Italian Customer Support Agent | Courier & Delivery Services
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 4h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 295d ago
The date the source published, not the day we noticed it (2025-11-24). Last seen at its source 3h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Greece
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350/mo
Middle 50% of 9 listings that do state pay — Customer · all levels · Greece · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 10d ago · last seen 3h ago
The listing
We are seeking a dedicated and customer-focused Customer Support Agent to support our client, a leading global logistics and courier services company. In this role, you will assist customers with inquiries related to shipments, delivery statuses, service options, billing and general support. The ideal candidate is fluent in Italian, solution-oriented, communicates clearly and consistently provides an excellent customer experience.
Key Responsibilities
- Respond to customer inquiries via phone, email and chat in a timely and professional manner.
- Provide accurate information regarding shipment tracking, delivery timelines and available service options.
- Assist customers with creating shipping labels, claims, returns and redelivery requests.
- Investigate and resolve issues related to lost, delayed, or damaged shipments.
- Escalate complex cases to relevant internal departments when needed.
- Maintain up-to-date knowledge of the client’s logistics services, policies and procedures.
- Document customer interactions accurately in the CRM system.
- Ensure high levels of customer satisfaction through effective support and problem resolution.
- Follow quality standards and compliance guidelines.
Requirements
- Fluent in Italian & Advanced in English.
- Previous experience in customer service, call center, or logistics/shipping support preferred.
- Strong communication skills, both written and verbal.
- Strong problem-solving skills and attention to detail.
- Comfortable using computers, CRM tools and shipment-tracking systems.
- Ability to multitask and manage high inquiry volumes.
- Flexibility to work in shifts (if applicable).
Benefits
- Competitive salary and performance-based incentives.
- Comprehensive training on logistics products, tools, and processes.
- Opportunities for professional growth within a global organization.
- A supportive and collaborative team environment.
- Flexible working hours and the option for remote work all over Greece.
- Relocation package to Greece (flight tickets, 2 weeks of paid accommodation, real estate agency fees covered) for abroad candidates..