Slovenian Customer Support Representative
Posted 596 days ago, which is unusual. The employer's own board was still carrying it when we last read it, 1 hour ago.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 596d ago
The date the source published, not the day we noticed it (2025-01-27). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Slovenia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 12 listings that do state pay — Customer · all levels · Eastern Europe · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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workable employer's own board first seen 11d ago · last seen 1h ago
The listing
Are you a fluent Slovenian speaker looking for a dynamic role in customer support?
We are seeking a Customer Support Representative to deliver exceptional service to our growing customer base. This is your chance to join a professional team dedicated to providing top-notch customer experiences and driving customer satisfaction.
- Work from Home in Slovenia with occasional visits to the office in Ljubljana
- Onsite at the Project’s premises in Ljubljana
Responsibilities
- Build and maintain strong customer relationships through outbound and inbound communication (voice, email, social media, and video calls).
- Assist customers with troubleshooting, ordering, and product usage queries.
- Provide accurate and timely after-call notes in English using CRM systems.
- Actively promote company products and services through upselling and cross-selling to drive customer satisfaction and retention.
- Address and resolve customer concerns with speed and professionalism.
- Leverage data insights to proactively engage customers, improving outcomes and success rates.
- Collaborate with internal teams to advocate for the customer and enhance service quality.
Requirements
- Native proficiency in Slovenian
- Advanced (B2) level in English (oral and written)
- Excellent communication and presentation skills
- Strong problem-solving abilities and experience managing customer expectations
- Experience in de-escalating scenarios and ensuring positive outcomes
- Team-oriented with a proactive attitude
Benefits
What you'll gain:
- Work from home
- Competitive salary package
- Monthly performance bonuses
- Comprehensive training by certified instructors
- Multicultural work environment