CSR Admin
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 112d ago
The date the source published, not the day we noticed it (2026-07-13). Last seen at its source 2h ago.
We have tracked this listing since 4 Sep 2026 (59 days). The employer's board dropped it once and re-listed it; it was last seen there 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 59d ago · last seen 2h ago
- posted 2026-10-29
The listing
Our client is a premier climate control and electrical service company providing high-quality installation, repairs, and maintenance solutions. They service a wide range of residential and commercial clients across various suburban regions.
They are now seeking to hire a CSR Admin to provide frontline customer service and administrative support to the operations team. This role focuses heavily on lead management, customer confirmations, scheduling, and follow-ups to ensure seamless daily operations.
Job Responsibilities
Customer Contact and Lead Management
- Send confirmation SMS messages to customers
- Call office headquarters overnight leads
- Handle missed calls during high-volume periods
- Action outbound web leads via phone calls
- Manage pending and follow-up web leads
- Update and manage confirmation SMS replies
- Call customers who have not confirmed bookings for the following day
- Assist with replying to SMS messages from web leads
- Conduct customer happy calls to ensure satisfaction
Scheduling and Booking Support
- Manage calendar requests
- Assist with booking jobs in the Aroflo schedule
- Call customers in Aroflo to follow up on rescheduled jobs and attempt rebooking
- Assist with booking real estate requests
- Assist with booking Maintenance Agreement and Routine Care clients
Administrative and Reporting Tasks
- Download and prepare cancellation letters every Monday
- Email prepared cancellation letters to the Manager for printing and posting
- Maintain accurate customer and job records in Aroflo
- Support the customer service team with ad hoc administrative tasks as required
Requirements
- Proven experience in customer service, call handling, or administrative support roles
- Strong verbal and written English communication skills with a confident phone manner
- High attention to detail and excellent organisational skills
- Ability to manage high call volumes and competing priorities calmly in a fast-paced environment
- Customer-focused mindset with robust problem-solving capabilities
- Ability to work independently, follow set processes, and maintain reliable attendance
- Experience with basic to intermediate CRM, booking systems, or scheduling platforms
- Proficiency with intermediate SMS and email communication tools
Nice-to-Have Skills
- Previous experience in HVAC, trades, or service-based industries
- Prior experience specifically using Aroflo software
Benefits
- Permanent Work-From-Home Set-Up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-Time Job
- HMO (STAFF only)
- Annual Leave
- Christmas Bonus equivalent to 1 month's wage (pro-rate)