Talent Pool: Customer Service Representative | Metro Manila (Remote)
Pipeline listing This is a talent pool for possible future openings, not a job that is currently open. Applying adds you to the employer's pipeline.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 7d ago
The date the source published, not the day we noticed it (2026-10-26). Last seen at its source 4h ago.
We have tracked this listing since 26 Oct 2026 (7 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 7d ago · last seen 4h ago
The listing
Are you looking for home-based work as a Customer Service Representative for overseas clients?
Do you have excellent communication skills, a passion for helping people, and the drive to deliver outstanding customer experiences from the comfort of your home? Join our VirtualStaff365 Talent Pool today.
About Us
VirtualStaff365 connects talented design professionals in the Philippines with growing international clients. We build long-lasting remote careers guided by our core values of respect, integrity, well-being, generosity, and excellence.
What Our Clients Offer
- Collaborative creative environments that value your unique visual ideas and design perspective.
- Opportunities to work with top-tier tools, modern creative software, and asset libraries.
- Supportive, passionate marketing and design teams where you can collaborate with creative leads and expand your skills.
- Diverse project scopes, ranging from brand identities and social media campaigns to high-converting web visuals and dynamic video content.
Requirements
We are searching for a professional, empathetic Customer Service Representative who possesses:
- Minimum of 2 years of proven experience in a customer service, call center, or remote support role.
- Proven hands-on experience handling omni-channel support environments across voice (inbound/outbound), live chat, and email/ticketing channels.
- Demonstrated track record of meeting or exceeding performance metrics, including CSAT, QA scores, and ticket volume.
- Intermediate proficiency with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk, HubSpot) and cloud telephony/VoIP software (e.g., RingCentral, Aircall, Talkdesk).
- Familiarity with team collaboration tools such as Slack, Microsoft Teams, Zoom, and Google Workspace.
- Advanced verbal and written English communication skills, characterized by a neutral accent, articulate pronunciation, active listening, and an empathetic tone.
- Strong critical thinking and troubleshooting capabilities to resolve issues, de-escalate frustrated customers, and achieve first-contact resolution.
- Exceptional multitasking and organizational skills, with the ability to manage multiple tools, databases, and chat windows simultaneously in an unsupervised work-from-home environment.
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian Eastern Standard Time business hours)
- Full-time job
- HMO (STAFF only)
- Annual leave
- 13-month pay
- With Government mandated benefits