Patient Intake & Scheduling Coordinator (WFH)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 9d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source just now.
We have tracked this listing since 23 Sep 2026 (8 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 8d ago · last seen just now
The listing
Description
The Patient Intake & Scheduling Coordinator serves as the first point of contact for new and prospective patients of the client. This role is responsible for managing inbound and outbound patient communications, collecting accurate demographic and insurance information, coordinating with internal verification teams and physical therapists, and ensuring timely and accurate scheduling of patient evaluations and follow-up appointments. The position plays a critical role in delivering an excellent patient experience while ensuring no leads or patients fall through the cracks.
Responsibilities & Duties:
- Answer inbound calls from new patients and respond professionally to inquiries regarding services and appointments
- Conduct outbound calls to new patient leads and follow up on online bookings to obtain any missing or required information
- Collect complete and accurate patient demographic and insurance information
- Obtain insurance cards from patients and verify acceptance prior to scheduling
- Coordinate closely with the insurance verification team to ensure patients are booked appropriately based on coverage and plan acceptance
- Collaborate with Physical Therapists (PTs) to follow up on patients requiring scheduling or rescheduling
- Schedule patient evaluations and follow-up appointments up to 4–6 weeks in advance
- Create and maintain patient charts with a high level of accuracy and attention to detail
- Ensure all patient data is documented correctly to support clinical and billing workflows
- Maintain organized tracking of patient status to prevent missed follow-ups or dropped leads
Requirements
Required:
- Excellent customer service and patient communication skills
- Strong verbal and written English skills for daily interaction with patients and internal teams
- Proven ability to multitask in a fast-paced, patient-facing environment
- Strong organizational skills to ensure timely follow-ups and accurate scheduling
- High attention to detail and commitment to accuracy in data entry and documentation
Preferred:
- Experience in healthcare intake, patient scheduling, or medical front-desk operations
- Familiarity with insurance verification processes
- Experience working with EMR or patient management systems
Educational Requirements & Certifications:
- High school diploma or equivalent required
- Healthcare administration or related coursework is an advantage
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Differential
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
- A laptop will be provided by the company
- NIGHT SHIFT
- WORK FROM HOME
- Php 30,000 - 34,500 all in