Director, Personal Lines Client Care
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 25d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source 1h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Canada
The description agrees: it names Canada.
What the ad says
…work remotely from anywhere in Canada, the choice is entirely yours…
Pay
$100k–130k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
bamboohr employer's own board first seen 10h ago · last seen 1h ago
The listing
Director, Personal Lines Client Care
We know insurance can be complicated, that’s why at Mitch we’re on a mission to change the way people feel about insurance, by making it lovable.
This isn’t just a tagline or marketing campaign – it’s at the heart of everything we do. We start from within, through a culture of kindness, positivity and inclusivity. We collaborate, innovate and inspire each other to solve challenges and create new opportunities. We believe in always doing the right thing for our clients and communities and know that with a great team, everything is possible.
Are you a strategic, people-focused leader who’s passionate about creating exceptional client experiences and inspiring teams to do their best work? Join us
What you’ll do
As our Director, Personal Lines Client Care, you’ll oversee the continued evolution of our service model. Using data, analytics, and technology, you’ll drive improvements and create efficiencies across the department while developing your team and empowering them to consistently deliver high-quality client experiences.
How you’ll make an impact
- Lead and guide your team to strengthen their skills and expertise and identify opportunities for learning and growth.
- Identify procedural inefficiencies and implement solutions that improve service quality and client satisfaction
- Monitor and analyze service performance metrics and use insights to optimize processes and drive results
- Champion client retention by turning data into actionable strategies that enhance the customer experience
- Ensure compliance while maintaining operational rigor and accountability
- Collaborate with leadership to align service initiatives with business strategy
Your qualifications
- At least 10 years of leadership experience in insurance service operations, ideally in personal lines
- Deep understanding of P&C insurance markets, carrier relationships, and compliance standards
- Demonstrated ability to independently analyze complex challenges and implement scalable solutions
- Strong analytical and logical problem-solving skills, with experience using data and technology to optimize operations
- Track record of driving operational excellence and measurable business outcomes
- Exceptional people leadership skills with a talent for building high-performing, engaged teams
- A bachelor’s degree – additional insurance education is a definite asset
Where you’ll work is up to you
We believe in offering a flexible work environment that allows you to decide where you work best. Whether you prefer to be in our Durham Region office or work remotely from anywhere in Canada, the choice is entirely yours.
Compensation
$100,000–$130,000 annually, plus eligibility for a performance bonus.
Come join us
We have some very big plans and are on an exciting path to the future. If you want to help bring game-changing ideas to life and make a difference, then join us on our mission to make insurance lovable.
Mitch is an equal opportunity employer, and we’re committed to building an inclusive, diverse and inspiring environment for all employees. If you require any specific accommodations during the recruitment process, please let us know and we’ll be happy to work with you to meet your needs.