Customer Success Manager (AI Enterprise)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 16d ago
The date the source published, not the day we noticed it (2026-09-24). Last seen at its source 3h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Berlin
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $20–26/hr
Middle 50% of 12 listings that do state pay — Customer · all levels · EMEA · USD/hour. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 3h ago
The listing
Almetra builds AI computer vision for manufacturing, running on real production lines at customer sites. Our Sales team wins new customers, and our Customer Impact team turns our data into improvement plans on the shop floor. This role connects the two.
You sit in the middle. You know what each customer really needs, make sure Sales and Customer Impact are working toward the same outcome, and keep the account moving forward. You are hands-on enough to step into a technical conversation on site, and you keep the overview across accounts so we see patterns early, not one customer at a time.
What you'll own
Be the main point of contact for a portfolio of manufacturing accounts, with a clear view of what each customer really needs and where they are heading
Connect Sales and Customer Impact across the account lifecycle, from handover after signing through to renewal and expansion
Translate customer goals into clear priorities for Customer Impact, and customer signals into opportunities for Sales
Step in hands-on where it matters, from technical discussions with plant teams to unblocking a stuck rollout
Spot patterns across customers and bring them to Product, Engineering and leadership
What you bring
5+ years in a technical customer-facing role such as solutions engineering, sales engineering or technical account management, ideally in manufacturing or industrial software
Enough manufacturing and technical understanding to hold your own with plant managers and engineers
Commercial awareness: you understand how accounts grow and work naturally alongside Sales
The ability to keep the big picture across many accounts while still diving into the details when needed
Fluent English and willingness to travel to customer sites; German is a strong plus
What we offer
Employee Share Options Program for all permanent employees*
An increasing benefits list: currently includes Urban Sports club and quarterly team retreats.
Be on the forefront in defining what artificial intelligence means in manufacturing
Gain hands-on experience in working in an AI-first software company
Supportive and inclusive culture that values diversity and promotes the advancement of underrepresented groups within the company
Collaborate with a diverse (currently more than 10 nationalities) and talented team, working on cutting-edge projects with real-world impact
Network with professionals and leaders in the field, opening doors to potential future career opportunities
We have a very flat hierarchy, open 360° feedback, and flexible working hours
Ethics⚖: We are committed to developing ethical AI software
Don't meet all the requirements?
Almetra is committed to creating a workplace that is diverse, fair, and inclusive. We encourage candidates from all backgrounds, even if they do not meet every qualification, to submit their application. We firmly believe that having a team with diverse perspectives only strengthens our company and drives innovation. Our commitment also extends to providing an accessible environment for everyone, including those with disabilities. Please let us know if you require any accommodations during the application process or while working with us, and we will do our best to support you.
*Only full-time, permanent roles are eligible for stock options. Part-time roles, contract roles, work-student, internships and freelance roles are not eligible for stock options.