VP of Customer Operations
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 17d ago
The date the source published, not the day we noticed it (2026-09-23). Last seen at its source 1h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 1 hour ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $170k–232.5k/yr
Middle 50% of 39 listings that do state pay — Customer · Head · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 1h ago
The listing
The Role
Atomic is seeking a VP of Customer Operations to own the post-sale customer lifecycle: implementation, support, customer health, and operational performance. Our customers embed Atomic's products in their own applications, and you'll make sure those integrations launch successfully, perform reliably, and are well supported once live.
Today this work spans several teams. You'll bring it under one accountable function and provide the operating layer for our customer pods, which are led by Account Executives with technical, product, and data resources alongside them. This isn't a role for adding process for its own sake. The goal is to automate where possible, create clear ownership, and solve customer problems quickly.
What You'll Do
Build and lead Atomic's customer support and implementation functions, including service levels, escalation paths, playbooks, tooling, and workflows.
Own onboarding from signed contract through production launch, driving time-to-live and launch quality.
Serve as the senior owner for customer escalations, and partner with Engineering on defect triage, incident response, and post-incident reviews.
Establish daily customer health monitoring (volume, conversion, errors, and account-level performance) so Atomic spots problems before customers do.
Build and lead operations specialists embedded in customer pods, working with Account Executives to protect retention and surface expansion opportunities.
Use AI and workflow automation to remove manual work, reduce cost-to-serve, and improve the customer experience.
Define and own customer operations metrics and scorecards with Data and Analytics, and translate trends into recommendations for senior leadership and the board.
Turn support trends and implementation friction into actionable input for Product and Engineering, and partner with Compliance and Finance on audits, due diligence, renewals, and billing.
About You
10+ years in customer-facing operations, implementation, support, customer success, or professional services, including 5+ years leading teams.
Experience building or rebuilding support and implementation functions, ideally at an API-first B2B software company.
Experience serving financial institutions or another highly regulated industry, including procurement, vendor management, security reviews, and due diligence.
Strong understanding of API-based and embedded products. You can follow an integration plan and work credibly with engineers without being one yourself.
Demonstrated use of automation, AI, and workflow tooling to improve customer operations.
Strong analytical instincts and the ability to define the customer health signals and reporting needed to run the business.
Clear, direct communication with customers, executives, and frontline teams, and a strong bias toward ownership and continuous improvement.
Nice To Haves
Fintech, embedded finance, or payments experience.
Experience with planning and support tools like Pylon and Linear.
Experience leading recovery of high-risk or underperforming customer relationships.
Benefits and Perks
Medical, dental, vision, and 401(k).
Equity through stock options.
Remote-first workplace.
Unlimited PTO, 10 company-paid holidays, and office closure between Christmas and New Year.
Continuing education.
Paid parental leave.
Atomic is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.