Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 152d ago
The date the source published, not the day we noticed it (2026-05-12). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States, United Kingdom
The description agrees: it names United States, United Kingdom.
What the ad says
…Location Remote (US or UK hours)…
Pay
$70k–100k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Ashby employer's own board first seen 5d ago · last seen 2h ago
The listing
Cruva is the operating system for brands selling on TikTok Shop. Over 1,400 DTC brands use us to manage affiliate programs, find creators, run sample campaigns, and track GMV at scale. Our customers range from emerging labels to multi-nine-figure operations, including True Classic, Pixi Beauty, and QVC UK.
Customer success at Cruva is not a support function. It is a growth function. The brands in our platform are moving fast, they have high expectations, and they need a partner who understands the platform deeply and can help them get results quickly. You will own the relationship between Cruva and a portfolio of customers from the moment they sign through their entire lifecycle on the platform.
What You'll Do
Lead onboarding for new customers: platform setup, training calls, and getting them to their first meaningful outcome as fast as possible.
Manage ongoing relationships across a portfolio of brands, serving as their primary point of contact at Cruva.
Own customer conversations across chat, email, and video. Be responsive, be clear, and follow through.
Troubleshoot platform issues and coordinate with the product and engineering teams when something needs escalating.
Identify patterns in customer questions and friction points, and bring that feedback into internal product and operations conversations.
Monitor customer health across your book of business and get ahead of retention risks before they surface.
Collaborate with sales on expansion opportunities when customers are ready to grow their usage.
What You'll Bring
Experience in customer success, account management, onboarding, or support within a SaaS environment.
Strong written and verbal English communication skills.
Comfortable leading customer calls and product training sessions.
Organized, detail-oriented, and responsive under a real volume of customer activity.
Familiarity with CRM and support tools.
Experience with TikTok Shop, ecommerce, or creator economy platforms is a strong plus.
Compensation
$70,000 to $100,000 base salary depending on experience, plus meaningful early-stage equity.
Location
Remote (US or UK hours)