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Call Center Trainer
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 31d ago
The date the source published, not the day we noticed it (2026-09-09). Last seen at its source 3h ago.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Greenhouse employer's own board first seen 1d ago · last seen 3h ago
The listing
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
- 2–5 years of call center experience in sales or customer service
- Hands-on experience delivering call center training, coaching, onboarding, or agent development
- Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
- Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
- Ability to create or improve training materials, scripts, job aids, or learning activities
- Proficiency with Google Workspace, presentation tools, and learning management systems
- Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do
- Facilitate virtual training for new and existing agents
- Coach agents through live call monitoring and roleplay
- Provide specific one-on-one performance feedback
- Develop and update training materials and sales exercises
- Use knowledge checks and practice to reinforce learning
- Identify root causes behind skill and performance gaps
- Document training outcomes and escalate performance risks
Preferred Experience
- Experience in a sales-driven contact center
- Experience measuring training effectiveness or agent performance improvement
- Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us
- Base salary plus annual incentive opportunity
- Fully remote work environment
- Health, dental, vision, life, and disability insurance
- 401(k)/Roth IRA match and paid time off
- Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.