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Customer Retention Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 4d ago
The date the source published, not the day we noticed it (2026-10-06). Last seen at its source just now.
We have tracked this listing since 9 Oct 2026 (1 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
The listing says yes
The location field doesn't say remote, so our assessment is based on the title or the description. Read the listing before applying.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $82.2k–150k/yr
Middle 50% of 392 listings that do state pay — Customer · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Greenhouse employer's own board first seen 1d ago · last seen just now
The listing
Full-Time | Fully Remote | $15–$16/hour | 40 hours weekly within 7 AM–11 PM CST
About the Role
Intellipet is hiring experienced customer retention professionals to handle cancellation and save conversations in a remote call center. This role is for people who can uncover why a customer wants to leave, de-escalate concerns, communicate value, present appropriate solutions, and take ownership of retention outcomes.
Minimum Qualifications
- Phone-based customer retention, cancellation/save, or closely related call center experience
- Experience handling customers who are considering cancellation or are dissatisfied
- Strong discovery, negotiation, de-escalation, and problem-solving skills
- Comfort working toward retention, save-rate, churn, renewal, CSAT, QA, adherence, or similar performance metrics
- Ability to handle high call volume while documenting cases accurately
- Reliable high-speed internet and a quiet, distraction-free workspace
What You’ll Do
- Handle cancellation and save conversations
- Identify the real reason behind cancellation requests
- Present tailored solutions based on customer needs
- De-escalate concerns while protecting the customer relationship
- Support clients through phone, email, and chat
- Track cases, follow-ups, and outcomes accurately
- Meet individual quality and retention expectations
Preferred Experience
- Subscription, membership, telecom, insurance, financial services, travel, SaaS, or other recurring-service retention experience
- CRM or case-management experience
- Experience with refund prevention, renewals, win-back, or churn reduction
Why Join Us
- Fully remote work environment
- Performance-focused team with coaching and development
- Health, dental, vision, life, and disability insurance
- 401(k) match, paid time off, Employee Assistance Program
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Candidates who advance should be prepared to discuss specific cancellation/save conversations, retention metrics, de-escalation examples, and outcomes.