Tier 3 Customer Success Specialist (Colombia)
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 14d ago
The date the source published, not the day we noticed it (2026-10-19). Last seen at its source 3h ago.
We have tracked this listing since 19 Oct 2026 (13 days). The employer's own board has carried it every time we have read it, most recently 3 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,500/mo
Middle 50% of 25 listings that do state pay — Customer · all levels · Colombia · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 13d ago · last seen 3h ago
The listing
NeoWork is hiring a Tier 3 Customer Success Specialist to support a US-based client from our Colombia team. This is a full-time, remote role. The work is process design, not standard support. You will study how customer work gets done, find where it breaks down, and build the system that fixes it.
This role sits at the high end of our customer team. You will think like an operator. Most of your time will go to problems that don’t have a playbook yet. You will write the playbook. This is a self-directed role.
Key Responsibilities:
- Map customer workflows from start to finish and identify where they break down.
- Design clear, repeatable processes to remove friction and improve outcomes.
- Write and maintain SOPs that a new team member can follow without guessing.
- Turn client goals into process by working directly with leadership.
- Build tools, templates, and documentation that the wider team can reuse.
- Track the results of process changes and adjust based on what the data shows.
- Share what you build so the team can apply it across similar situations.
Requirements
- 5+ years of strong customer service experience in customer success, operations, process design, or a related field.
- Experience writing SOPs, process documentation, or training materials.
- Comfort with Google Workspace, ClickUp, or a similar task tool, and spreadsheets.
- Experience working directly with client leadership and coordinating across internal operations teams to translate decision-maker goals into clear processes.
- Strong written and spoken English.
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- Performance-based incentives are provided.
- There are ample opportunities for professional growth and advancement within the company.