Softdocs via Lever

Client Support Technician

United States Level not stated

still open verified 2d ago posted 13d ago seen 2h ago

Apply at jobs.lever.co

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

Posted 13d ago

The date the source published, not the day we noticed it (2026-10-20). Last seen at its source 2h ago.

We have tracked this listing since 20 Oct 2026 (13 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.

Is it remote?

Remote

That is the location the employer filed this posting under. Quoted as written — we do not re-word the source's own location.

Who may apply?

United States

No source stated where this role may be worked. This is read from the ad's own words.

What the ad says

…work from anywhere in the U.S…

Pay not stated

Similar roles pay $155k–225k/yr

Middle 50% of 5235 listings that do state pay — Engineering · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

CSSCare CoordinationHTMLJavaScriptMentoringSQLTechnical Support

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

Lever employer's own board first seen 13d ago · last seen 2h ago
- location not stated

The listing

About Softdocs

Softdocs helps public-sector organizations modernize the way they capture, manage, secure, and move information.

Our cloud-based platform brings together document management, electronic forms, workflow automation, electronic signatures, and intelligent document processing—helping organizations replace paper, manual processes, and legacy systems with simpler, more connected digital experiences.

More than 1,000 education and government organizations rely on Softdocs to modernize operations and better serve their communities.

We’re a fully remote, people-first company built on our values of Candor, Curiosity, Collaboration, Grit, and Inclusivity.

As a Client Support Technician, you’ll be the trusted problem-solver for customers across the world using Softdocs’ document management and eForms solutions. You’ll combine your technical expertise with a customer-first mindset to resolve issues, explain complex concepts simply, and make every interaction a positive one.

This isn’t a “reset your password” type of support role — you’ll dig into databases, logs, and application behavior to identify the why behind problems and guide clients toward success.

What You'll Do

Provide professional, friendly, and timely support for Softdocs products

Communicate clearly and positively to drive case resolution

Document every issue, action, and outcome accurately in the support system

Respond to requests via email, chat, phone, and case management tools

Manage multiple open cases and prioritize effectively in a fast-paced environment

Collaborate with internal teams to resolve complex issues and share knowledge

Interpret application and system logs to troubleshoot functionality

Stay current on product updates and features through training and self-learning

Suggest improvements for internal documentation and support processes

Technical Skills

Knowledge of Microsoft SQL Server or a comparable database (including DML commands)

Familiarity with HTML, CSS, and JavaScript

Understanding of server and network fundamentals

Soft Skills

Excellent written and verbal communication

Strong problem-solving and analytical mindset

Ability to explain technical concepts to non-technical users

Detail-oriented with a focus on documentation accuracy

Comfortable multitasking and working independently in a remote environment

Education & Experience

Bachelor’s or Associate’s degree in Computer Science, Information Systems, or related field — or equivalent experience

2+ years of experience in IT, technical support, or a related technical field

2+ years of customer service or client-facing experience

What We Offer

Remote Position: 100% remote work from anywhere in the U.S.

Direct Access to Leadership: You’ll have open access to our CEO and senior leaders from day one.

Comprehensive Benefits: Medical, Dental, Vision, 401(k), Disability, $15,000 Life Insurance, flexible PTO, 13 holidays, and paid parental leave.

Laptop/Equipment Stipend: Choose your laptop and set up your remote workspace your way.

Professional Development: Grow through training, learning opportunities, and leadership exposure.

Mentorship & Collaboration: Work closely with senior leaders and cross-functional teams. Collaboration fuels innovation here.

People-First Culture: Bring your full self to work. We believe family time (however you define it) matters.

Retention Record: Our average employee tenure is over 5 years, with many team members here for more than a decade.

This role is fully remote but is US-based. At this time, we require our team to be based in the United States. Compensation is determined by the role's responsibilities, your experience and skills, and internal equity across our team. We use market data and real-world performance to make sure pay is fair, competitive, and aligned with impact.

Softdocs is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.