Customer Onboarding and Support Specialist
Original posting at apply.workable.com — the employer has removed it, so the link may no longer work.
What we know
Is it still open?
Confirmed removed at the source
Last checked 19h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
How old is it?
Posted 6d ago
The date the source published, not the day we noticed it (2026-10-27). Last seen at its source 23h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Workable employer's own board first seen 6d ago · last seen 23h ago
The listing
Our client is an AI-native compliance platform purpose-built for Australian businesses that store and handle dangerous goods. They provide sophisticated software solutions designed to streamline safety and regulatory requirements across the logistics and EHS sectors.
They are now seeking to hire an Customer Onboarding and Support Specialist to ensure new customers are successfully onboarded and supported as they adopt the platform. This role is pivotal in bridging the gap between technical setup and customer confidence, ensuring users derive maximum value from the software.
Job Responsibilties:
Implementation & Customer Onboarding
- Play a key role in helping new customers get up and running on the company platform
- Perform hands-on system setup for new customer environments
- Import and configure user accounts, sites, and roles
- Import and update Safety Data Sheets (SDSs)
- Import product files from customer inventory management systems
- Work directly with customer contacts to progress onboarding tasks and resolve setup issues
- Track onboarding progress and maintain internal records
Training & Support
- Deliver online product training sessions to customer users via video calls
- Maintain and update standard training materials to reflect system updates
- Respond to inbound customer support enquiries promptly
- Resolve customer issues where possible and provide practical solutions
- Escalate complex technical issues to the development team when needed
- Maintain clear and accurate records of support cases and resolutions
Product Testing & QA
- Participate in product testing and QA activities with the product development team
- Test new features and releases to ensure high-quality delivery to clients
- Provide feedback on user experience to assist with continuous platform improvement
Requirements
- Previous experience in a SaaS customer onboarding or implementation role
- Strong English communication skills, both written and verbal
- High level of comfort with SaaS platforms and cloud-based software
- Intermediate to advanced proficiency in spreadsheets and data management
- Strong attention to detail, especially when handling product and SDS data
- Proven ability to manage multiple onboarding projects simultaneously
- Confident in delivering training sessions to small groups of users
- Ability to work Monday to Friday aligned to Australian Eastern Standard Time business hours
- Reliable and self-managing in a remote working environment
Nice-to-Have Skills
- Exposure to compliance EHS (Environmental, Health & Safety) or logistics software
- Experience using helpdesk or ticketing systems
- Experience working in a startup or AI-native environment
Benefits
- Permanent work-from-home set-up
- Dayshift (Australian business hours)
- Full-time job
- HMO
- Annual leave
- 13th-month pay
- With Government Mandated Benefits