VirtuHire
via Workable
Tech Support Specialist (Website & Platform Support) - Deliverables-Based
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 11h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 179d ago
The date the source published, not the day we noticed it (2026-03-20). Last seen at its source just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
South Africa
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay €1,350–1,625/mo
Middle 50% of 23 listings that do state pay — Customer · all levels · EMEA · EUR/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
workable employer's own board first seen 11d ago · last seen just now
The listing
Job Title:
Tech Support Specialist (Web & Systems)
Industry:
Digital Marketing / Web Infrastructure / Website Operations
Job Type:
Freelance / Deliverables-based
Compensation:
- £40–£50 per completed support task (depending on complexity)
Role Overview:
The Tech Support Specialist is responsible for diagnosing, troubleshooting, and resolving technical issues across websites and related digital systems. This role focuses on maintaining website functionality, resolving bugs, supporting integrations, and ensuring smooth technical operation of client platforms.
Requirements
Key Responsibilities:
Technical Troubleshooting
- Diagnose and resolve website issues (errors, bugs, performance issues)
- Identify root causes of technical problems across WordPress sites
- Fix broken functionality such as forms, links, plugins, or scripts
Website & Plugin Support
- Manage plugin updates and resolve compatibility issues
- Troubleshoot conflicts between themes, plugins, or custom code
- Ensure website stability after updates or changes
Form & Integration Support
- Test and repair contact forms, lead capture forms, and submission flows
- Support integrations with CRM systems, email tools, or tracking platforms
- Ensure data is correctly captured and transmitted
Performance & Stability
- Address loading speed issues and basic performance problems
- Monitor for errors or downtime indicators
- Support general website reliability and uptime
Technical Issue Resolution
- Respond to assigned technical tickets/tasks
- Investigate issues reported by internal teams or clients
- Provide clear resolution within agreed turnaround times
Collaboration
- Work alongside website editors, developers, and marketing teams
- Escalate complex issues when necessary
- Provide feedback on recurring technical problems
Requirements:
- Strong experience troubleshooting WordPress websites
- Understanding of how plugins, themes, and CMS systems interact
- Basic knowledge of HTML, CSS, and website architecture
- Experience diagnosing and resolving technical website issues
- Familiarity with forms, APIs, and third-party integrations (advantageous)
- Strong problem-solving and analytical skills
- Ability to work independently and resolve issues with minimal guidance
- Attention to detail and methodical approach to debugging
Benefits
Remote working