Customer Service Agent
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 15d ago
The date the source published, not the day we noticed it (2026-09-25). Last seen at its source 2h ago.
We have tracked this listing since 5 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Dominican Republic
The description agrees: it names LATAM.
What the ad says
…only candidates based in Latin America will be considered for this position…
Pay not stated
Similar roles pay $81.5k–148k/yr
Middle 50% of 415 listings that do state pay — Customer · all levels · Americas · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Recruitee employer's own board first seen 5d ago · last seen 2h ago
The listing
We are looking for a Customer Service Agent to support customers across three key areas: Support, Proactive Customer Success, and Retention.
This is a customer-facing role suited to someone who is a strong communicator, enjoys solving problems, and is comfortable helping customers through chat, email, and phone.
You will help customers resolve day-to-day issues, get more value from their UENI service, and find the right solution when they are considering leaving.
Please note that only candidates based in Latin America will be considered for this position.
Working Hours: Monday to Friday with one working weekend a month. 9am - 6pm Central time.
Top performers at UENI will be rewarded with promotions, remuneration progression, and performance bonuses.
Key Responsibilities
Support
Respond to customer enquiries through chat, email, and phone.
Assist customers with their websites, subscriptions, billing, domains, emails, and account access.
Explain processes clearly and resolve issues with minimal back and forth.
Take ownership of follow-ups and escalate complex cases when required.
Keep accurate notes, tags, and conversation records.
Proactive Customer Success
Reach out to customers who may need support with onboarding, payments, reactivation, or account setup.
Support engagement campaigns.
Help customers complete key actions and connect them with the right resources or specialist support.
Identify recurring customer issues and share feedback with the team.
Retention
Handle cancellation requests, pricing concerns, and downgrade enquiries.
Understand why the customer is considering leaving and offer an appropriate solution.
Use approved retention options.
Manage sensitive conversations with empathy and professionalism.
Skills and Experience
Previous experience in customer service, customer success, account management, retention, or a similar customer-facing role.
Strong written and spoken English.
Confidence communicating with customers through chat, email, and phone.
Ability to remain calm, professional, and solution-focused during difficult conversations.
Strong problem-solving skills and the ability to assess situations independently.
Ability to explain technical or billing-related information clearly.
Good organization and follow-up management.
Comfortable working with performance targets, service levels, and quality standards.
Confidence learning and working across several systems and customer processes.
A customer-first mindset balanced with sound commercial judgment.
Experience with customer retention, cancellations, renewals, or objection handling.
Experience supporting subscription-based products or services.
Familiarity with platforms such as Intercom, Zoho, Stripe, or Wix.
Experience supporting websites, domains, email services, or digital products.
Experience working with small business owners.
We value people who naturally go above and beyond to help customers feel understood and supported.