Utility Billing Specialist
Posted 500 days ago, which is unusual. The employer's own board was still carrying it when we last read it, just now.
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 2d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 500d ago
The date the source published, not the day we noticed it (2025-05-28). Last seen at its source just now.
We have tracked this listing since 8 Oct 2026 (2 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $91.0k–166.8k/yr
Middle 50% of 540 listings that do state pay — Finance · all levels · United States · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Lever employer's own board first seen 2d ago · last seen just now
The listing
Responsibilities:
Manage an assigned portfolio of multifamily housing properties
Complete monthly resident utility billing activities in accordance with department procedures and KPIs
Communicate directly with clients regarding billing requirements, approvals, and billing-related questions through email and phone.
Respond to resident inquiries regarding utility charges and billing activity through email and phone
Coordinate with internal teams to gather information and resolve billing issues
Review billing information for accuracy and identify discrepancies requiring escalation
Essential Functions
Review billing information and documentation for accuracy and completeness
Maintain assigned portfolio deadlines and performance expectations
Resolve routine billing issues and escalate complex concerns as appropriate
Ability to prioritize tasks effectively by meeting deadlines and managing workload efficiently
Maintain professional interaction with internal and external stakeholders
Ability to work in a fast-paced and high-stress environment
Minimum Qualifications:
Strong written and verbal communication skills
Excellent attention to detail and organizational abilities
Analytical problem-solving and critical-thinking skills
Ability to manage multiple priorities and deadlines
Proficiency with Microsoft Excel and Microsoft Office applications
Education and Experience Requirements
1–2 years of experience in a customer service role
Experience working in a deadline-driven environment
Experience in Microsoft Excel and Microsoft Office applications / Google Suite
AI & Operational Fluency
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AI Integration: Proactively leverages company-approved GenAI tools to automate routine tasks and accelerate high-value deliverables.
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Strategic Oversight: Functions as the "Human-in-the-Loop," taking full accountability for auditing AI outputs for factual accuracy, brand alignment, and the removal of hallucinations.
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Data Governance: Adheres strictly to AI security protocols, ensuring no proprietary or Personally Identifiable Information (PII) data is exposed to unauthorized models.
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Prompt Competency: Demonstrates the ability to craft clear, context-rich prompts to achieve consistent, high-quality results across various business domains.