Bilingual Help Desk & Client Support Specialist
Original posting at apply.workable.com — the employer has removed it, so the link may no longer work.
What we know
Is it still open?
Confirmed removed at the source
Last checked 3h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
How old is it?
Posted 14d ago
The date the source published, not the day we noticed it (2026-10-19). Last seen at its source 10h ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Colombia, Venezuela
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,500/mo
Middle 50% of 31 listings that do state pay — Customer · all levels · LATAM · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 14d ago · last seen 10h ago
The listing
NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role requires strong customer service, clear communication in both English and Spanish, and the ability to manage multiple small tasks throughout the day.
You will act as the founder’s right hand by taking over support, administrative tasks, and client-facing responsibilities. This position is ideal for someone who enjoys problem-solving, has a service-driven mindset, and feels comfortable working in fast-moving environments. As the company grows, this role can evolve into a Team Lead position.
Responsibilities
Primary Support Tasks
- Onboard restaurant clients to ordering and delivery platforms (UberEats, DoorDash, and similar).
- Guide clients through settings, integrations, and basic troubleshooting.
- Provide Tier-1 help desk support and answer technical questions.
- Conduct B2B interpretation between English and Spanish during vendor conversations.
- Offer light customer success support to ensure smooth adoption of the platforms.
Secondary Administrative Tasks
- Manage scheduling, follow-ups, and information organization.
- Assist with general operational tasks that free up the founder's time.
- Help coordinate communication between clients and vendors when needed.
Requirements
Must-Have Skills
- Fluent English and Fluent Spanish, able to switch between both languages comfortably.
- Ability to understand multiple Spanish dialects and US accents.
- Experience in help desk, support, customer service, or virtual assistant–type roles.
- Strong client-facing communication and active listening.
- Tech-savvy and quick to learn new restaurant or ordering software.
- Highly empathetic, customer-centric, and patient.
- Organized, able to juggle many small tasks and follow through.
- Proactive mindset and comfortable working with ambiguity.
Nice-to-Have
- Experience with UberEats, DoorDash, or other restaurant tech systems.
- Experience supporting small businesses.
- Leadership potential with interest in growing into a Team Lead role.
Benefits
- We offer health insurance for contractors
- Holiday Extra Pay
- The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs.
- This is a 100% home-based position
- We prioritize the mental health of our team members and offer mental health days to support their well-being.
- In addition to the base salary, performance-based incentives are provided.
- There is an annual review and appraisal process in place.
- There are ample opportunities for professional growth and advancement within the company.