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Magic, Inc via Pinpoint

CX Associate - German (Voice)

Kosovo $8/hr Level not stated
still open verified 8h ago posted 10d ago seen 4h ago
Apply at magic.pinpointhq.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 8h ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

First seen 10d ago

No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 4h ago.

We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 4 hours ago.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Kosovo

The description states no restriction of its own. This is the source's own tag.

Pay

$8/hr

Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.

Skills named in the ad

German

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

The listing

As a CX Associate, you are the heartbeat of a customer-centric mission. You will work alongside a high-performing Magic team to deliver a "best-in-class" experience for German-speaking customers, ensuring every interaction with the brand is seamless, empathetic, and efficient.

This is more than a support role; you will act as a vital bridge between the customers and the clinical team. For a high-performer who embodies "customer-obsessed" philosophy, this position offers a clear trajectory toward future CX Leadership opportunities within Magic.

Key Responsibilities

You’ll work under the close guidance of your CX Lead to help provide outstanding support to customers.
  • Answering client's inquiries
  • Addressing issues with the orders and product inquiries via customer interface platform and from Facebook and email.
  • Tracking Shipments and backend shipping inquiries
  • General Research
  • Updating addresses and client information

Skills, Knowledge and Expertise

Hard/Technical Skills
  • Language: Must be fluent in German and English and can convey key conversational points concisely. 
  • Shift Timing: Availability to work weekends or having split-offs

Soft Skills
  • Complexity: Highly organized and can complete multiple projects concurrently. You can surf between internal workflows and customer conversations without missing a beat.
  • Mindset: Can calmly handle uncertainty and rapidly changing situations.
  • Learning: Resourceful and quick to learn. You regularly teach yourself the skills you need from scratch. 


Benefits

  • 100% work-from-home setup
  • Hands-on support
  • Training opportunities

Apply at magic.pinpointhq.com

At Magic, Inc