Customer Success Manager
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 1d ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
Posted 5d ago
The date the source published, not the day we noticed it (2026-10-28). Last seen at its source 2h ago.
We have tracked this listing since 28 Oct 2026 (5 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United States
The description agrees: it names United States.
What the ad says
…Remote (…) US…
Pay
$150k–200k/yr
Read out of the job description by us, not from a structured field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Workable employer's own board first seen 5d ago · last seen 2h ago
The listing
About the company
Our client is a fast-growing technology company.
The role
Raydar is recruiting for this role on behalf of our client. Serve as a post-sale partner to customer legal departments, guiding them through setup, adoption and ongoing value from a software product. The role draws on legal operations knowledge and customer success work, with some training, teaching and travel.
What you'll do
- Run onboarding and enablement for customers after the sale so their teams adopt the product well.
- Identify customer challenges and shape tailored projects and workflows that strengthen their operations.
- Expand existing accounts by demonstrating ongoing value and deepening relationships.
- Teach courses and present at conferences to educate customers on features and good practice.
- Work with sales and product colleagues to pass customer insights back into planning.
Requirements
What we're looking for
- At least four years in a legal-adjacent advisory or operations field; a law degree is not required.
- A solid grasp of how in-house legal teams work, including their processes and pain points.
- Consulting or advisory experience, with a track record of managing projects and presenting recommendations to clients.
- Excellent communication skills, with comfort presenting, teaching and building customer relationships.
- Genuine interest in AI tools and willingness to travel about 25% of the time.
- Experience owning implementations from kickoff to go-live, or running 10 or more implementations at once.
- Prior work supporting a legal function in a support, advisory or coordinating capacity.
- Familiarity with how in-house legal departments operate.
- A strong understanding of legal processes and operations.
- Willingness to take part in teaching and training activities.
- A background from a top-tier school.
Benefits
Compensation and benefits
- Base salary: USD 150,000 to 200,000 per year
- Equity
- Medical, dental and vision coverage
- Life and disability insurance
- Retirement plan
- Parental leave
- Paid time off and sick days
- Company holidays
- Performance bonus
- Relocation support
Location and work model
- Remote (US)
- Full-time