Technical Support Specialist - Freelance, Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 5h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay
$2–5/hr
Published by the source in its own salary field. Shown in the posting's own currency and period; we never convert.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Pinpoint employer's own board first seen 10d ago · last seen 5h ago
The listing
Why does this role exist?
The Impact you’ll make
- Respond to customer inquiries through live chat with professionalism and speed
- Provide technical troubleshooting for product features, integrations, and platform functionality
- Handle phone and email support requests when needed to ensure comprehensive coverage
- Diagnose and resolve issues related to calendar syncing, channel integrations (Airbnb, VRBO, Booking.com), and smart device connectivity
- Guide customers through setup processes for AI auto-replies, dynamic pricing, and direct booking features
- Ensure timely and accurate resolutions while maintaining attention to detail in all interactions
- Maintain detailed records of customer interactions, issues, and resolutions in CRM/ticketing systems
- Document recurring issues and system bugs, escalating them to appropriate internal teams
- Review and update customer information with strong attention to detail
- Adjust communication style based on customer needs—from patient and educational for new hosts to efficient and technical for experienced property managers
- Maintain a professional yet personable tone across all customer touchpoints
- Collaborate proactively with team members to resolve complex customer concerns efficiently
- Follow internal support procedures and quality guidelines to deliver consistent service
- Meet or exceed quality standards set by both internal teams and client assessments
- Demonstrate adaptability and willingness to learn new tools, processes, and product updates
Skills, Knowledge and Expertise
- Minimum 2 years of experience in technical support with live chat as a primary channel (omni-channel support experience required)
- Native-level English proficiency (C2) with exceptional written and verbal communication skills
- Proven ability to adjust tone and communication style based on customer context—from professional to personable
- Strong problem-solving skills and attention to detail when reviewing customer data and troubleshooting technical issues
- Proactive, self-motivated communicator who takes initiative and demonstrates strong cultural fit with collaborative teams
- Prior experience supporting SaaS platforms or short-term rental/hospitality tools (nice to have)
- Experience working with international clients or English-speaking markets (nice to have)
Schedule:
- Full weekend availability required (Saturday and Sunday) with graveyard shift flexibility. Must be willing to work APAC or EU timezone based on business needs.
- Rate starts at $2.50 to $5.00 per hour
- Paid time-off
- 13th month pay
- HMO benefits
- Payment is made via Deel
- Candidate must have the following WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor and up.
- Internet speed of at least 40MBPS
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home