Client Service Lead - Motor
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
-
Pinpoint employer's own board first seen 10d ago · last seen just now
The listing
What will your day look like:
- Act as a primary day-to-day contact for designated clients.
- Lead operational performance across assigned accounts, ensuring service delivery meets agreed KPIs, SLAs, quality standards, and customer outcomes.
- Monitor performance trends and proactively identify risks, issues, and improvement opportunities.
- Coordinate operational resources to ensure client requirements are delivered efficiently and effectively.
- Drive continuous improvement initiatives to enhance service quality, productivity, and customer experience. Support implementation of new processes, systems, and client-specific requirements.
- Manage escalations and ensure prompt resolution of operational issues.
- Proactively manage portfolio lifecycles along with building and maintaining strong working relationships with client stakeholders.
- Support and attend client governance meetings, performance reviews, and operational reviews.
- Ensure client feedback is captured, understood, and translated into action plans.
- Provide oversight on complex indemnity matters and full end to end handling, including Accidental Damage and Third Party Capture
- Champion client requirements internally and coordinate cross-functional support where required.
- Assist the Technical Account Lead in maintaining healthy, long-term client relationships.
- Own the production and presentation of client MI, KPI packs, and operational reporting.
- Analyse service performance and provide meaningful insights and recommendations.
- Ensure reporting is accurate, timely, and aligned with client expectations.
- Monitor delivery against contractual commitments and agreed action plans.
- Work closely with Davies Senior Operational Management team, support functions, client team and senior stakeholders to ensure aligned delivery.
- Facilitate effective communication between clients and internal teams.
- Support business change, onboarding, and implementation activities.
- Identify opportunities to enhance services and improve client outcomes
- Support Technical Account Lead with retention activities, presentations, and growth initiatives
- Contribute operational insight to business reviews and client development plans.
- Promote a culture of client-centricity across the business.
Monday – Friday 8.30am – 5pm
Home-based role with travel to Davies and client offices as required.
Knowledge and Abilities:
- Strong leadership and service delivery management experience.
- Experience managing client relationships in a professional services, insurance, claims, or outsourced services environment.
- Excellent stakeholder management and communication skills.
- Strong analytical capability with experience interpreting and presenting performance data.
- Experience managing KPIs, SLAs, governance, and reporting.
- Proven ability to drive process improvement and change.
- Strong organisational and project coordination skills.
- Experience within claims, insurance, legal services, or outsourcing environments.
- Knowledge of contract management and client governance frameworks.
- Commercial awareness and understanding of account growth principles.
- Experience presenting to senior client stakeholders.
Benefits
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan