Client Experience Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Pinpoint employer's own board first seen 10d ago · last seen just now
The listing
About Magic
Role Overview
Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.
Key Responsibilities
- Own a portfolio of client-assistant relationships — know their goals, workflows, and the health of each pairing
- Lead onboarding sessions, 30-day check-ins, and recurring follow-ups that keep clients and assistants aligned and thriving
- Advocate for assistants — coaching, feedback sessions, and surfacing their needs to internal leadership
- Catch churn risk before the client raises it, and lead the win-back conversation yourself
- Triage 30+ tickets daily with fast, personalized responses — clients should feel a human on the other end, never a template
- Document every interaction in HubSpot — clean, detailed, useful to anyone who picks up the record after you
- Partner across Operations, Finance, and Engineering on anything that goes beyond your direct scope
Qualifications & Technical Requirements
- 3+ years of client-facing experience in customer support, account management, or retention — US clients strongly preferred
- Proven track record managing multiple active relationships or accounts simultaneously without dropping threads
- Fluent written and verbal English — equally comfortable on a live escalation call or a coaching conversation with an assistant
- Reliable night-shift availability (10 PM–7 AM PHT) with a history of night-shift work in previous roles
- Proficiency with CRM tools, HubSpot preferred
- Proactive and solutions-driven — you anticipate problems and move on them before anyone has to ask
Why You'll Be a Great Fit
This isn't the role if you've never worked graveyard hours before, if managing a full client portfolio alongside daily ticket volume sounds overwhelming rather than normal, if you go quiet under pressure instead of asking for help, or if you'd rather wait to be told what to fix than go find it yourself.