Client Success Specialist – VA Team Coaching | Philippines, Remote
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 15h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 5h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Pinpoint employer's own board first seen 10d ago · last seen 5h ago
The listing
About Magic
Role Overview
It's not "manager" in the usual sense. You don't collect direct reports – you hold the whole partnership together, the client relationship and the people delivering on it. Part account lead, part coach, no script to follow. The EAs on your team don't answer to you because of a title; they follow your lead because you've earned the trust, and that's the only authority that survives a 2am client call.
Compensation & Benefits
Application Process
Key Responsibilities
- Coaching a roster of 15–20 virtual assistants spread across multiple clients – daily stand-ups, real-time feedback, development plans you actually follow through on
- Owning the client relationship – daily video calls with international clients (US, Australia), optimizing how the work gets done, handling team transitions without friction
- Tracking performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
- Routing billing questions to the billing team – you catch and forward them, not calculate them yourself
- Reporting daily through the Account Lead Pulse (ALP)
Required Skills & Expertise
- 2+ years hands-on as a VA or EA with international clients (US/AU preferred)
- 1+ years doing client success, B2B relationship management, or team coordination
- Daily comfort across 6+ platforms – you're excited to pick up new ones, not rattled by them
- Professional written and spoken English
- Proof you finish what you start: bootcamps, certifications, structured programs completed
- Full availability to Magic during training and production – no other VA/EA clients on the side