Support Specialist
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 10h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source just now.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently just now.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
Philippines
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $1,200–1,588/mo
Middle 50% of 18 listings that do state pay — Customer · all levels · Philippines · USD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Pinpoint employer's own board first seen 10d ago · last seen just now
The listing
About Magic
Role Overview
Shift: Monday–Friday, 10 PM–7 AM PHT. Training runs 4 weeks across two phases — Product & Skills (shadowing, live-call listening) then Immersion (live tickets and onboarding under supervision, KPIs measured from day one). Zero absences during training, documented medical emergencies only, 80%+ required on daily assessments and mock calls to continue.
Key Responsibilities
- Build real relationships with clients — onboarding sessions, 30-day check-ins, recurring follow-ups that keep clients and assistants aligned
- Advocate for assistants — coaching, feedback sessions, and flagging their side to internal leadership
- Triage 50+ tickets daily with a first-response time under 4 hours — personalized, never templated
- Catch churn risk before the client mentions it, and start the win-back conversation yourself
- Document everything in HubSpot — clean, detailed, useful to the next person who opens the record
- Partner across Operations, Finance, and Engineering on the complex stuff
Qualifications & Technical Requirements
- 3+ years of client-facing customer support, account management, or retention experience, ideally with US clients
- Proven experience managing high-volume support — 30+ tickets daily, multiple active cases at once
- Fluent written and verbal English
- Reliable night-shift availability (10 PM–7 AM PHT) with a history of night-shift work
- Proficiency with CRM tools, HubSpot preferred
- Proactive and solution-oriented — you anticipate issues instead of waiting for them to land on your desk
Why You'll Be a Great Fit
Application Process
Compensation & Benefits
Gross package ₱32,000–₱38,000/month, total potential ₱38,000–₱40,000/month · Night shift (10 PM–7 AM PHT) · Full training program included
Why Magic?
We're ambitious, driven, and unapologetically the type to plow through obstacles instead of waiting for perfect conditions. Our work dynamic is genuinely different — dynamic, friendly conversations, zero politics, and no hierarchy standing in your way. You can talk to anyone, on any team, about anything, because we respect each other's time and actually like working together. Y Combinator and Sequoia-backed, thousands of remote workers strong, and growing.