Customer Support Subsidence Claims
This is the employer's own posting, not a copy on a job board.
What we know
Is it still open?
Confirmed still open
Last checked 12h ago — checked against the employer's own applicant tracking system, which is the company answering directly.
We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.
How old is it?
First seen 10d ago
No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 2h ago.
We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 2 hours ago.
Is it remote?
Marked remote on the employer's board
Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.
Who may apply?
United Kingdom
The description states no restriction of its own. This is the source's own tag.
Pay not stated
Similar roles pay $70.2k–112.5k/yr
Middle 50% of 21 listings that do state pay — Customer · all levels · EMEA · USD/year. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.
Skills named in the ad
Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.
Carried by 1 source
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Pinpoint employer's own board first seen 10d ago · last seen 2h ago
The listing
This is an exciting opportunity for someone with subsidence or property claims experience, a building professional with strong trade expertise, or a graduate surveyor looking to develop their career. You'll manage claims from start to finish, working with customers, contractors and insurers while overseeing investigations, repairs, cost control and settlement negotiations.
The role consists of the management of subsidence claims, with a focus on the Mitigation or Repair phase of the claim. This will be to efficiently manage each phase proactively, to seek an effective and efficient outcome for the claim journey.
Our Group values articulate who we are and what we stand for: Professional, Honest, Innovative, and helpful and the job holder will help ensure these values are embedded within their team.
What will your day look like:
- Communicating with customers, contractors and insurer clients over the telephone, email and in writing
- Production of technical reports, to meet SLA’s
- Management of daily tasks
- Managing third party companies to achieve vegetation removal and drain repairs to mitigate the cause of subsidence damage
- Updating and creating building repair scopes using our in-house schedule of rates
- Assessing contractor estimates
- Negotiating cash settlements for repairs with policyholders
- Managing panel contractors, controlling repair schedules and costs
- Settling claims under delegated authority
- Maintain a high level of personal competence
- Adhere to Company systems and procedures
- Updating the claim information relevant claims IT system
- Actively promote the principle of Treating Customer Fairly
- Respond to requests and tasks set by the Senior members of the team.
- Undertake any other tasks that are reasonably assigned to you from time to time
Knowledge and Abilities:
- Previous subsidence/buildings insurance claims experience OR extensive trade experience (5+ years) OR be a graduate building surveyor
- Demonstrate great communication and organisation skills
- Ability to demonstrate a high standard of customer service
- Computer literate, with excellent verbal and written communication skills (minimum GCSE English grade C or equivalent)
- Ability to thrive in a fast-paced target driven environment
- Positive attitude and be a flexible, adaptive, self-motivated team player
- Attention to detail and ability to assess and resolve problems and find solutions
- Some knowledge and understanding of Subsidence in relation to insurance claims
- Some knowledge or experience of managing technical building claims
- Some knowledge and understanding of Claims Handling
- Excellent telephone skills
- Experience and Understanding of Customer Service
- Excellent computer literacy
- Articulation and good communication skills
- The ability to organise own workload
Benefits
- Davies Innovation Lab
- Leadership training programme
- Funding for professional qualifications
- Thrive at Davies; learning opportunities
- The Davies Foundation
- Local charity funding
- Pennies To Heaven
- Employee Resource Groups
- Employee volunteering programme
- Pension, 5% employee and 5% employer contribution
- My Choices at Davies provides; High Street discounts and Financial wellbeing hub
- Life assurance: x4
- Refer a Friend
- Cycle to Work Scheme
- Lease car salary sacrifice
- Davies Incentive Plan
- Enhanced maternity, paternity and adoption pay
- Wellbeing centre; move, munch, money & mind focus
- Discounts with 100's of UK retailers
- EAP; 24/7 confidential helpline
- 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
- Flexible working
- Dress for your day
- Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
- Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan