Magic, Inc via Pinpoint

EA Team Coach & Client Partner | Full-Time, Remote - Philippines

Philippines Level not stated

still open verified 9h ago posted 10d ago seen 5h ago

Apply at magic.pinpointhq.com

This is the employer's own posting, not a copy on a job board.

What we know

Is it still open?

Confirmed still open

Last checked 9h ago — checked against the employer's own applicant tracking system, which is the company answering directly.

We re-read the employer's own applicant tracking system and the posting was still there. That is the company answering directly.

Check this listing's status as JSON

How old is it?

First seen 10d ago

No source stated a posting date, so this is when the listing first reached us — which is a floor, not the real age. Last seen at its source 5h ago.

We have tracked this listing since 23 Oct 2026 (10 days). The employer's own board has carried it every time we have read it, most recently 5 hours ago.

Is it remote?

Marked remote on the employer's board

Their board carries a remote setting on this posting — a field they filled in, not wording we read. The location field names somewhere specific, which is usually where the team or the entity sits.

Who may apply?

Philippines

The description states no restriction of its own. This is the source's own tag.

Pay not stated

Similar roles pay A$1,650–2,250/mo

Middle 50% of 17 listings that do state pay — Operations · all levels · Philippines · AUD/month. This employer has published no salary; this is what comparable listings we hold disclose, never converted between currencies or periods. How this is calculated.

Skills named in the ad

ChatGPTEscalation ManagementHubSpot

Recognised terms only, from a fixed vocabulary — this is what CV matching compares against.

Carried by 1 source

Pinpoint employer's own board first seen 10d ago · last seen 5h ago

The listing

About Magic

For over 10 years, Magic has connected top remote talent with fast-growing businesses – backed by Y Combinator and Sequoia Capital, with thousands of remote workers worldwide.

Check out Magic's Business Profile
Know more about our Team via Magic's Careers Page

Role Overview

This is a full-time, in-house position at Magic – you're not placed as a VA with a client, you're the coach and the partner behind the relationship. You develop the EAs matched to our clients and make sure the partnership works for both sides.

It's a different job than "manager." You're not building a roster of direct reports – you're carrying the full partnership: the client relationship and the humans delivering on it. Part coach, part account partner, no fixed script. Your EAs don't follow you because it's required – they follow because you've built trust, and that's the only authority that holds up on a 2am client call.

When your EAs perform, clients stay. When clients stay, Magic grows.

Shift: training runs overnight (Week 1: Monday–Thursday 8:30 PM–5:30 AM PHT, Friday MEA team orientation; Weeks 2–3: 10:00 PM–7:00 AM PHT), Monday–Friday, with your eventual production shift landing between 6 PM–3 AM, 12 AM–9 AM, or 4 AM–1 PM PHT. Training is strict: zero absences (documented medical emergencies only), max 2 tardies, 70% minimum score with one retake per failed module.

Compensation & Benefits

Earn up to ₱47,000/month, comprising a ₱42,000 fixed monthly package plus a variable performance bonus. Benefits include HMO after 6 months, 12 vacation and 10 sick days per year, 13th month pay, SSS, PhilHealth, PAG-IBIG, company-provided desktop computer and IT support, and paid training.

Application Process

Application + Pre-Qualifying Assessment → Interview with Talent Team (45 min) → 24-Hour Reflection Period → Final Interview with Operations Team → Background Check → Job Offer → 3-Week Training Program

Key Responsibilities

As coach and partner, you'll:

Coach 15–20 virtual assistants across multiple clients – daily stand-ups, real-time guidance, development plans you actually see through
Partner with clients on their success – daily video calls with international clients (US, Australia), improving how work gets done, and smoothing team transitions
Monitor performance across HubSpot, Slack, Discord, Cloudtalk, ChatGPT, Workspace, and Penthouse
Flag billing questions to the billing team – route them, don't calculate them
Check in daily through the Account Lead Pulse (ALP)

Qualifications & Technical Requirements

2+ years hands-on as a VA or EA with international clients (US/AU preferred)
1+ years in client success, B2B relationship management, or team coordination
Comfortable across 6+ platforms daily – eager to learn new ones, not daunted by them
Professional written and verbal English
A track record of finishing demanding programs: bootcamps, certifications, structured training
Able to commit fully to Magic during training and production – no other VA/EA clients on the side

Why You'll Be a Great Fit

You coach a pipeline of people, not a list of tasks – strong client satisfaction and low escalations, consistently. You catch problems before the client does. The hard conversation happens on time, every time, no stalling. You take feedback and apply it immediately, so your manager never repeats themselves. You push through challenges with grit, not excuses, and step up even when it's technically not your job.

This isn't the role for you if you're currently freelancing as a VA/EA and plan to keep those clients, if you need every instruction spelled out before acting, if you default to "give me a directive and I'll enforce it" instead of leading through influence, or if a wedding, move, or big trip falls inside your training window – the timing has to be right going in.

Why Magic?

We're ambitious, driven, and unapologetically the type to push through obstacles instead of waiting for perfect conditions. Our work dynamic is genuinely different – real conversations, zero politics, no hierarchy standing in your way. You can talk to anyone, on any team, about anything, because we respect each other's time and actually like working together. Y Combinator and Sequoia-backed, thousands of remote workers strong, and growing.